Support Board Plugin Review – AI Live Chat with ChatGPT

Customer support is no longer just about having a chatbox on your website. Modern users expect instant responses, personalized help, and 24/7 availability—even if you’re not online. That’s where the Support Board WordPress Plugin shines.

This isn’t your average live chat tool. Support Board integrates ChatGPT AI, allowing you to automate support, streamline conversations, and provide lightning-fast answers around the clock.

Whether you’re a solo creator, a WooCommerce store owner, or running a membership site—Support Board helps you handle more queries, close more sales, and improve user experience effortlessly.

In this article, we’ll explore everything you need to know about the Support Board plugin, how it works with ChatGPT, and why it’s one of the smartest customer communication tools available for WordPress today.

What Is the Support Board Plugin?

Support Board is a premium WordPress plugin that allows you to add smart live chat and support ticket functionality to your website.

What makes it stand out?

• Native integration with ChatGPT and OpenAI

• Optional integrations with Dialogflow, Slack, WhatsApp, Telegram, and Messenger

• Full control over human + AI support

• Works seamlessly with WordPress, WooCommerce, membership plugins, and more

• Beautiful, customizable chat UI

• Automated messaging, smart replies, and proactive triggers

It’s like having a helpdesk, chatbot, and AI assistant in one sleek interface.

Who Should Use Support Board?

This plugin is ideal for:

• SaaS platforms and service providers

• eCommerce store owners (especially WooCommerce)

• Membership and LMS websites

• Agencies and freelancers handling client projects

• Support teams with limited human agents

• Businesses wanting 24/7 automated pre-sales or tech support

If you want to reduce support load, respond instantly, and boost user satisfaction without hiring extra staff, Support Board is a smart investment.

Key Features at a Glance

Real-time live chat with ticketing system
Built-in ChatGPT integration (OpenAI)
Automated messages and smart routing
Slack, WhatsApp, Messenger, Telegram integration
WooCommerce and WordPress user syncing
Agent dashboard and conversation history
Customizable chatbox design
Offline mode + contact form fallback
Smart triggers and workflows
Multilingual and RTL ready
GDPR and privacy-compliant

Now let’s dive deeper into how these features work in practice.

1. Live Chat + Ticketing in One Plugin

Support Board lets you offer:

• Live chat for real-time support

• Offline messages with fallback contact forms

• Support tickets for longer or unresolved issues

• Admin-side conversation dashboard with tags and notes

Each visitor gets a personalized experience, and you can assign chats or tickets to specific agents, departments, or channels.

It also includes chat rating, attachments, and conversation search, giving your users a true helpdesk-like experience.

2. AI Integration With ChatGPT (OpenAI)

The standout feature?

Built-in ChatGPT functionality that works inside your live chat.

You can:

• Enable ChatGPT to answer questions 24/7

• Train it with your own custom knowledge base or FAQ

• Set fallback triggers to connect to a human agent

• Use AI to generate smart replies in real-time

• Automate greetings, suggestions, and common responses

All you need is your OpenAI API key, and you can connect Support Board with GPT-3.5 or GPT-4—right inside WordPress.

You control:

• The tone of voice

• Length of answers

• Confidence level

• Trigger phrases and fallback rules

This means your AI assistant can answer product questions, suggest articles, troubleshoot issues, and even handle sales chats—without writing complex code.

3. Multichannel Messaging (Slack, WhatsApp, Messenger & More)

Support Board lets you connect with your users where they already are:

• Slack – Send and receive live chats as Slack messages

• Messenger – Chat with Facebook page users

• Telegram – Use your bot to handle real-time support

• WhatsApp – Engage customers on their favorite platform

This unified inbox ensures you never miss a message, no matter which channel users choose.

It also allows your support agents to stay focused in the tools they already use—like Slack—while customers get the chat interface they’re familiar with.

4. WooCommerce Integration

If you’re running a WooCommerce store, this plugin is a game-changer.

You can:

• Automatically detect and display customer details (order history, shipping info, etc.)

• Trigger chat prompts based on cart value or product page

• Send automated order status messages

• Let users ask questions about specific products

• Show product recommendations via AI or human agent

It personalizes every interaction and makes sure your sales and support are working hand in hand.

5. Smart Automation & Triggers

You don’t need to respond to every message manually.

With Support Board, you can set up:

• Proactive messages (e.g., “Need help finding the right product?”)

• Trigger-based automation (e.g., “Show a message if user is on the pricing page for 20 seconds”)

• Offline fallback (e.g., “We’re away right now. Leave a message and we’ll respond ASAP.”)

• Chatbot greeting flows (like “Hi, are you looking for help with billing, products, or something else?”)

Combined with ChatGPT, these workflows become even more powerful.

6. Agent Dashboard and User Management

Support Board includes a clean and easy-to-use agent dashboard inside WordPress.

You can:

• Assign roles (admin, agent, chatbot)

• View conversation history

• Add internal notes

• Tag or categorize users

• Send manual or scheduled messages

• Analyze chat volume, satisfaction, and AI handoffs

User profiles are automatically pulled from WordPress, and you can integrate with WooCommerce, Ultimate Member, or MemberPress for deeper syncing.

7. Fully Customizable Chat Widget

The front-end widget is:

• Fast and responsive

• Theme-adaptive

• Lightweight and clean

• Customizable (colors, logo, avatar, position, behavior)

You can:

• Enable sound notifications

• Add custom greetings

• Show chat on selected pages only

• Hide/show depending on user roles or login status

• Add chatbot icons or labels (e.g., “Powered by AI”)

It’s slick, modern, and blends into any site design.

8. Multilingual, RTL, and GDPR-Ready

Support Board supports:

• RTL languages out of the box (Arabic, Hebrew, Persian)

• Multilingual sites (works with WPML, Polylang, TranslatePress)

• Consent checkboxes and privacy messages

• Data deletion and user privacy requests

• Localized chatbot content per language

If you serve users across regions, this plugin is already global-friendly.

Real-World Use Case: A 24/7 Support Assistant for an Online Course Platform

A client running a course membership site wanted:

• 24/7 support without hiring more staff

• Live chat for pre-sales and course-related questions

• WhatsApp connection for mobile users

• Reduced ticket backlog

We installed Support Board and:

• Connected ChatGPT to handle general course and pricing questions

• Synced with their Ultimate Member plugin to show student info

• Enabled WhatsApp chat for logged-in users only

• Added offline fallback to generate tickets when no agent was online

The results?

• 72% of queries were handled by AI

• Ticket load decreased by 60%

• More conversions from the pricing page

• Support satisfaction increased across the board

Pros and Cons

Pros:

• Seamless ChatGPT integration

• Clean UI and fast performance

• WooCommerce, WhatsApp, and Slack ready

• Customizable workflows and triggers

• Handles live chat, tickets, and automation

• GDPR and multilingual support

• No bloated code or slowdowns

• Excellent documentation and support

Cons:

• Requires OpenAI API key (extra cost if high volume)

• WhatsApp/Messenger integration needs setup and approval

• AI answers must be fine-tuned for accuracy in complex topics

• Some advanced features require extensions or add-ons

Pricing & Licensing

Support Board is a premium plugin available from CodeCanyon:

• Price: $59 one-time

• Includes:

  • Lifetime plugin updates

  • 6 months of support

  • Core features + ChatGPT integration

• Add-ons (optional):

  • Slack, WhatsApp, Messenger, Telegram connectors

  • Extended license or multiple site use

Considering what you get, it’s incredibly affordable compared to third-party SaaS tools that charge $20–$50/month per agent.

Final Verdict: Is Support Board Worth It?

Absolutely.

Support Board gives you the best of both worlds: human support + AI automation—all inside WordPress.

If you want to:

• Improve response time

• Engage users with smart live chat

• Automate repetitive queries with ChatGPT

• Sync with your existing CRM, store, or membership platform

• Look professional with a polished UI and smart workflows

…then Support Board is a no-brainer.

It’s not just a live chat plugin—it’s a modern support solution built for today’s digital business.

Where to Get Support Board

You can purchase the plugin from CodeCanyon: Installation takes minutes, and with the built-in setup wizard, you’ll be up and running fast.

Click here to get this Plugin Now!