My Account Due to the digital nature of our products, refunds are only available in limited circumstances. Once you download a theme or plugin, it’s yours to keep. However, we understand that sometimes things might not go as planned, so here’s our policy:
Unusable Products:
If your theme or plugin is completely unusable due to a technical issue, we’ll be happy to issue a full refund. Please contact our support team within 7 days of purchase to start the troubleshooting process. If we’re unable to fix the issue within a reasonable timeframe, we’ll process your refund promptly.
Other Cases:
Unfortunately, we cannot offer refunds for reasons beyond the product being unusable.
This includes:
- Change of mind: If you simply decide you don’t like the theme or plugin after purchase, we cannot offer a refund.
- Functionality: We are not developers of the products we sell, so we cannot change their functionality or fix bugs created by the original developer.
- Technical Support: While our support team is available 24/7 to help with installation and configuration, our capabilities are limited to the provided documentation and resources. We cannot offer extended technical support or troubleshoot complex issues beyond our expertise.
Contact Us:
If you have any questions about our refund policy or encounter any issues with your purchase, please don’t hesitate to contact our support team.
We’re always happy to help.
Remember:
- Downloading a theme or plugin is a final purchase.
- Refunds are only available for unusable products.
- Contact our support team for troubleshooting and refund requests.
- We cannot change product functionality or fix developer bugs.
- Our technical support capabilities are limited.
By purchasing a product from Themexplug, you agree to these terms and conditions.