Phone Orders & Manual Orders - WordPress Plugin Review

Running an online store isn’t always about automated checkouts and self-service. Many businesses still receive orders via phone, email, or even in-person interactions. WooCommerce by default doesn’t provide a user-friendly way to manually create orders from the backend. This is where the Phone Orders & Manual Orders WordPress Plugin becomes essential. It streamlines the process of creating orders manually within WooCommerce, making it easier for store admins, sales reps, and customer service agents to manage offline or phone-based orders efficiently.

In this in-depth article, we’ll cover what this plugin is, how it works, its key features, benefits, use cases, pricing, and whether it’s the right solution for your WooCommerce store.

What is Phone Orders & Manual Orders Plugin?

The Phone Orders & Manual Orders Plugin for WooCommerce is designed to simplify the creation of orders directly from the WordPress admin panel.

It allows store owners, sales teams, and customer service reps to quickly enter orders received via:

• Phone calls

• Emails

• WhatsApp or other chat platforms

• In-person or retail counters

The plugin provides a clean, fast interface for adding products, applying discounts, creating customer accounts, and processing payments — all manually.

This plugin is ideal for:

• B2B businesses with account managers

• Stores with older customers preferring phone orders

• Retailers handling mixed online/offline sales

• Customer support teams handling assisted purchases

Key Features of Phone Orders & Manual Orders Plugin

Here are the standout features that make this plugin a must-have for WooCommerce stores handling manual sales.

1. Easy Order Creation from Admin Panel

The plugin provides a dedicated backend interface for creating orders quickly. Admins can:

• Search and select products

• Adjust quantities

• Apply coupons or discounts

• Set shipping methods

• Choose payment methods (COD, Bank Transfer, Manual Payments)

Everything is managed within a single, intuitive order creation screen.

2. Quick Customer Search & Creation

You can easily search existing customers by name, email, or phone number. For new customers, creating an account or proceeding with a guest checkout is streamlined.

This is useful when handling phone orders where the customer’s data needs to be added on the fly.

3. Add Custom Products & Fees

Besides existing store products, you can manually add custom products, service charges, or fees. This flexibility is great for bespoke orders, phone-exclusive offers, or handling special arrangements.

4. Tax & Shipping Cost Management

Taxes and shipping fees can be applied manually or auto-calculated based on WooCommerce settings. You can override rates if needed, providing full control for special cases.

5. Payment Handling & Invoicing

You can record payments made offline (e.g., bank transfer confirmations, cash on delivery) and generate invoices directly from the backend. Pending payments can be tracked and updated once received.

6. Draft Orders & Order Notes

Orders can be saved as drafts, allowing you to revisit and finalize them later. You can also add internal order notes to keep track of special instructions or customer preferences.

7. User Role Permissions

Control who can create manual orders. Assign permissions to shop managers, sales agents, or customer service reps to maintain operational control.

8. Integration with WooCommerce Checkout Rules

Orders created manually respect WooCommerce’s tax settings, shipping zones, and payment methods, ensuring consistency with frontend checkout processes.

9. Upsells, Discounts & Custom Pricing

The plugin allows you to apply custom pricing per order, ideal for phone-exclusive discounts or loyalty rewards negotiated over calls.

10. Compatibility with Popular Plugins

Most Phone Orders plugins are built to work seamlessly with:

• WooCommerce Subscriptions

• Advanced Custom Fields (ACF)

• Dynamic Pricing plugins

• Custom Shipping Methods

• B2B Extensions

Practical Use Cases for Phone Orders & Manual Orders Plugin

Let’s explore real-world scenarios where this plugin is invaluable.

1. B2B Sales Teams Handling Manual Orders

For wholesalers or B2B stores, sales reps often take orders via phone or email. The plugin allows them to quickly create orders, apply negotiated pricing, and process them through WooCommerce.

2. Elderly Customers Who Prefer Phone Orders

Some customer demographics are less comfortable with online checkouts. Phone orders let you cater to these customers while still keeping all data centralized in WooCommerce.

3. In-Person Sales at Events or Pop-Up Shops

When selling at physical events, exhibitions, or temporary pop-up shops, staff can create orders manually to ensure stock levels and sales reports are updated in WooCommerce.

4. Assisted Purchases for High-Ticket Items

For expensive or custom products, customers often need assistance. The plugin enables customer support teams to walk through the order and complete it manually, improving customer experience.

5. Handling Custom Orders or Special Requests

Some businesses offer made-to-order products or customizations that aren’t available through the standard checkout flow. Manual order creation lets you handle these requests efficiently.

Benefits of Using Phone Orders & Manual Orders Plugin

Here are the top advantages of implementing this plugin in your WooCommerce store:

1. Streamlined Sales Process for Offline Orders

Convert phone, email, or in-person orders into WooCommerce sales with ease, keeping inventory and records centralized.

2. Improves Customer Service Efficiency

Support teams can assist customers directly by creating orders for them, reducing friction and increasing conversion rates.

3. No Need for Separate Systems

Avoid using spreadsheets or separate POS systems for manual orders. Everything stays within WooCommerce.

4. Custom Pricing Flexibility

Easily apply special discounts, promotions, or negotiated rates without complex coupon setups.

5. Better Order Tracking & Reporting

All manual orders are tracked in WooCommerce’s order system, ensuring accurate sales reports, stock management, and customer histories.

Limitations & Considerations

While Phone Orders & Manual Orders plugins are highly beneficial, there are some considerations:

• Learning Curve for Large Teams: Teams handling phone orders need brief training to use the backend interface efficiently.

• Doesn’t Replace POS Systems Fully: For full-fledged in-store checkout processes with barcode scanners and cash registers, a dedicated POS plugin may be more suitable.

• Payment Limitations: For phone orders, payment confirmations still need manual handling (e.g., bank transfers or cash on delivery).

Despite these, for online stores managing phone and manual orders, this plugin is extremely valuable.

Phone Orders & Manual Orders Plugin Pricing

Most Phone Orders plugins are offered as premium WooCommerce extensions. Typical pricing ranges include:

• Single Site License: $59–$89 per year

• 5 Sites License: $199 per year

• Unlimited Sites License: $249–$299 per year

Pricing includes support and updates for one year. Some developers offer lifetime deals or bundle packages with other WooCommerce tools.

Given the operational efficiency gained, the investment is well worth it for stores handling regular phone and manual orders.

Alternatives to Phone Orders & Manual Orders Plugin

If you’re considering alternatives, here are some worth mentioning:

• WooCommerce Admin Orders Plugin by WP Desk: Simple interface for manual order creation with essential features.

• Handwritten Orders for WooCommerce by WooCommerce.com: Focused on creating orders for in-person customers.

• Point of Sale (POS) Plugins for WooCommerce: Suitable if you need full POS functionality for physical stores but overkill for phone orders.

• AutomateWoo: For automating follow-up workflows but not specifically designed for manual order creation.

For pure phone and manual order management, dedicated plugins like Phone Orders & Manual Orders provide the best balance of features and simplicity.

Is Phone Orders & Manual Orders Plugin Worth It?

For WooCommerce stores that regularly receive orders through phone calls, emails, or in-person interactions, the Phone Orders & Manual Orders Plugin is absolutely worth it.

It saves time, reduces errors, ensures consistency in order records, and improves customer service efficiency. By integrating offline and assisted orders into WooCommerce, it eliminates the need for external systems or manual data entry.

For B2B stores, high-ticket product sellers, and businesses with hybrid online-offline sales models, this plugin is a must-have.

Conclusion

Not every customer completes their purchase online. Phone calls, emails, and direct requests are still very much a part of doing business. The Phone Orders & Manual Orders WordPress Plugin empowers WooCommerce store owners to handle these scenarios professionally and efficiently.

By offering a streamlined backend order creation interface, flexible pricing controls, and seamless integration with WooCommerce systems, this plugin bridges the gap between online automation and human-assisted sales.

If you’re looking for a way to manage phone and manual orders without complicating your operations, this plugin is a smart, affordable solution.

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